Customer Service Liaison Specialist
1 day ago
We are seeking an experienced Customer Service Liaison Specialist to join our team at Field Catering & Supplies PTE LTD. As a key member of our customer-facing team, you will play a vital role in ensuring seamless communication and coordination between customers and our operations team.
About the Role
The ideal candidate will have a minimum of 1 year of experience in Admin or Customer Service roles. You will be responsible for handling customer inquiries, coordinating order processing and delivery, monitoring aging reports, and providing support to our sales and logistics teams. Additionally, you will need to multitask, work efficiently in a fast-paced environment, and possess excellent communication skills.
Key Responsibilities
• Respond to customer calls, emails, and other forms of communication
• Coordinate order processing, delivery, and returns
• Monitor customers' aging reports and payments received
• Enter customer orders into our system
• Collaborate with the operations team to ensure timely delivery
• Provide support to the sales and logistics teams
• Perform other ad-hoc duties as assigned
Requirements
• Minimum 1 year of experience in Admin or Customer Service roles
• Ability to multitask and work in a fast-paced environment
• Strong team player with excellent communication skills
• Proficiency in Microsoft Office and Microsoft Excel
• Familiarity with invoicing and data entry systems
Benefits
This is a 5.5-day workweek position with a 4-6 month contract for maternity cover. We offer a competitive salary of $55,000 per annum, commensurate with experience. If you are a motivated and organized individual who excels in a customer-facing role, we encourage you to apply.
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