Collection Operations Manager
5 days ago
PINNACLE CREDIT SERVICES PTE LTD is a reputable organization seeking a Collection Operations Manager to lead our collections team. As a key member of our operations team, you will play a critical role in driving business growth through efficient and effective collection processes.
The successful candidate will have a proven track record of managing large-scale collections operations, with a focus on process improvement and cost reduction. They will also have excellent leadership skills, with the ability to motivate and inspire a high-performing team.
Key Responsibilities:
- Process Improvement: Identify areas for process improvement and implement changes to drive increased efficiency and effectiveness.
- Team Leadership: Lead a team of experienced collectors and support staff, providing guidance and direction to achieve business objectives.
- Customer Engagement: Develop and maintain strong relationships with customers, ensuring prompt and professional service delivery.
Requirements:
- Bachelor's degree in any discipline or relevant experience.
- Minimum 3-4 years of experience in a similar role.
- Proven track record of process improvement and cost reduction.
- Excellent leadership and communication skills.
Benefits:
- Annual leave and birthday leave.
- Childcare leave and maternity/paternity leave.
- Medical coverage.
- Incentive for staff referral.
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