Cloud Computing Specialist

1 week ago

Singapore beBeeTechnical Full time $90,000 - $120,000
Job Overview

As a Cloud Technical Support Expert, you will play a critical role in ensuring the delivery of exceptional customer support for BytePlus cloud products.

Our team is passionate about inspiring creativity and enriching life through innovative solutions. We strive to do great things with great people and foster an environment that values curiosity, humility, and impact.

We are seeking a highly skilled and motivated individual to join our team as a Cloud Technical Support Expert. In this role, you will be responsible for providing technical support to global customers, resolving complex technical issues, and driving continuous product optimization.

Key Responsibilities
  • Provide timely and professional support to customers via ticketing systems, emails, and IM channels.
  • Perform rapid analysis and resolution of complex technical problems, collaborating with technical experts and R&D teams when necessary.
  • Identify urgent and critical issues, assess complaints, and prioritize or escalate them to minimize resolution time and mitigate risks.
  • Collect, synthesize, and summarize customer feedback to drive continuous product improvement and enhancements.
Requirements
  • Bachelor's degree or above in Computer Science or related field.
  • Minimum 5 years of experience in R&D, technical operations, or system maintenance.
  • Strong understanding of cloud technologies, including compute, networking, storage, containerization technology, CDN, video technology, and large-scale AI models.
  • Extensive troubleshooting or operations experience in several of these domains.
  • Proven customer-centric mindset with professional customer service and technical communication skills.
Preferred Qualifications
  • Hands-on experience with public cloud services (e.g., AWS, Azure).
  • Familiarity with various diagnostic tools and testing tools. Programming skills in Shell, Python, Golang, C/C++, JAVA, or other languages are advantageous.
What We Offer

At BytePlus, we offer a dynamic and supportive work environment that fosters growth, innovation, and collaboration. Our team is passionate about making a meaningful impact and creating life-changing solutions that inspire creativity and enrich life.

Join us on this exciting journey and contribute your skills, expertise, and passion to help shape the future of cloud computing.

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