Mental Health Service Coordinator
6 days ago
Job Overview
The Institute of Mental Health seeks a highly skilled and compassionate Patient Information Associate to join our team. As a key member of our support staff, you will play a vital role in providing exceptional patient care and ensuring the smooth operation of our services.
Key Responsibilities:
- Provide accurate and timely information to patients and the public regarding our services via phone and in-person inquiries.
- Assist with scheduling appointments for patients and provide relevant information related to their appointments.
- Perform various administrative tasks, including filing referral documents, maintaining department records, updating rosters, and generating statistics reports.
- Carry out additional duties as assigned by your supervisor.
Requirements:
- A minimum A/Diploma level or equivalent qualification, preferably with experience in call centres, patient care, or customer service.
- Possess excellent communication and interpersonal skills to effectively interact with patients, colleagues, and other stakeholders.
- Applicants with prior experience in call centres are welcome to apply.
- Be willing to work a flexible schedule, including 3 shifts (Morning: 7am-2pm, Mid shift: 2pm-9pm, Night shift: 9pm-7am).
Competitive Salary: $55,000 - $65,000 per annum, depending on experience.
Benefits: Our comprehensive benefits package includes opportunities for professional growth and development, a supportive work environment, and a competitive salary.
Additional Requirements:
- Proficiency in Microsoft Office and Outlook.
- Strong communication, interpersonal, and customer service skills.
- Ability to multitask, work independently, and maintain confidentiality.
- Willingness to learn and adapt to new systems and processes.
This is an exciting opportunity for a dedicated individual to make a positive impact in the lives of our patients and contribute to the delivery of exceptional mental health services.
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