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Application Consultant

2 months ago

Singapore ORACLE CORPORATION SINGAPORE PTE LTD Full time
Job Title: Application Consultant

We are seeking an experienced Application Consultant to join our team at Oracle Corporation Singapore PTE LTD. As an Application Consultant, you will be responsible for implementing Oracle Hospitality products, both onsite and remotely, to high standards of quality and technical ability.

Key Responsibilities:
  • Install, configure, train, transition, and support Oracle Hospitality products using the latest Oracle installation, configuration, and training standards and procedures.
  • Impart Oracle product knowledge and recommendations on hospitality best practices and operations as they apply to Oracle products, ensuring customers maximize the benefit of the products and maintain them post-engagement.
  • Manage, track, and escalate Service Requests, Oracle Service Cloud tickets, and enhancement requests.
  • Resolve or escalate project risks and issues to the Project Manager in a consulting engagement and manage project scope, deliverables, and timeline within a consulting engagement.
  • Timely and accurately file project status reports and other project deliverables, timecards, and expenses reports.
  • Remain current and familiar with Oracle product new releases and new features.
  • Obtain and maintain current certification in products and Major Account accreditations.
Requirements:
  • Able to travel extensively and be away from home for extended periods of time and/or work remotely from home or from the base office.
  • Willing to work overtime, overnight, weekends, and public holidays as requested.
  • Commitment to adhere to company standards, policies, and procedures.
  • Ability to communicate effectively and build rapport with Oracle team members, customer stakeholders, and customer team members from a wide variety of cultures and backgrounds.
Knowledge, Skills, and Abilities:
  • 3 years' industry experience.
  • Knowledge of hotel front office management procedures.
  • Experience with Microsoft Office suite of products, particularly Outlook, Excel, Word, and PowerPoint.
  • Previous training experience in theoretical/conceptual training.
  • Knowledge of broader hotel operating procedures (events management, housekeeping, or Finance).
  • Previous experience in supporting hospitality software products.
  • Able to speak Bahasa/Indonesian would be an added advantage due to the regional scope of work.
  • Knowledge of other similar PMS systems.
  • Basic working knowledge of Networks, PC's, and related peripherals.
  • Familiarity with Windows Server, Oracle databases, SQL, and remote connectivity Applications.
  • Experience with Zoom Meetings or similar video conferencing software.

Tell employers what skills you have