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As an Accounts Receivable Specialist, you will be responsible for providing on-the-ground execution for AR processes in Singapore. This role involves direct responsibility for collections and client-facing follow-ups, as well as supporting Malaysia operations as regional deputy to ensure business continuity and stakeholder alignment.
Key Responsibilities:- Act as primary collector for difficult accounts in Singapore, working closely with the Regional Lead.
- Conduct face-to-face client interactions, including collections, reminder letters, and document clarifications.
- Monitor and follow up on outstanding receivables to ensure timely resolution.
- Educate clients on AR processes and procedures.
- Support audit and compliance processes by maintaining accurate documentation and records.
- Assist the Regional Lead in preparing AR portfolio reports, reviews, and risk assessments.
- Participate in credit limit reviews and escalations with regional stakeholders.
- Provide operational backup to the Regional Lead when required.
- Collaborate with the Malaysia team on cross-border customer accounts.
- Strong interpersonal and communication skills to handle difficult customers.
- Proficiency in AR systems, invoicing, and documentation.
- Analytical ability for credit assessment and reporting.
- High learning agility and adaptability to regional responsibilities.
- Cross-cultural collaboration and stakeholder management skills.
- Reports to: Regional Lead – Accounts Receivable.
- Works closely with: Finance teams in Malaysia & Singapore, clients' finance departments, and internal stakeholders (Sales, Operations, Collections Team).
- Short Term (0–12 months): Focus on Singapore AR execution and shadowing the Malaysia Lead.
- Medium Term (6–18 months): Expand into regional support and deputy responsibilities for Malaysia operations.
- Medium Term (12-24 months): Project-related management and implementation.