Dining Experience Leader

3 days ago

Singapore beBeeHospitality Full time $90,000 - $110,000
Restaurant Manager Job Description

We are seeking an experienced and people-focused professional to oversee the daily operations of our restaurant and all-day-dining cafe.

This role is at the heart of creating an exceptional dining experience - managing service standards, driving operational excellence, and nurturing a welcoming environment for both guests and staff.

You will work closely with our culinary team to ensure smooth coordination between front-and back-of-house, while fostering a culture of inclusivity, teamwork and continuous improvement.

Key Responsibilities:
  • Lead end-to-end restaurant and café operations, ensuring seamless service and high standards.
  • Develop and implement Standard Operating Procedures (SOPs) for quality, hygiene, safety and customer service, meeting regulatory requirements.
  • Collaborate with culinary teams to maintain menu quality, innovation and consistency.
  • Monitor revenues and costs, implementing strategies to achieve financial targets.
  • Analyse sales data, customer feedback and industry trends to inform operational improvements.
  • Ensure exceptional customer service, creating memorable and inclusive dining experiences.
  • Handle guest feedback and resolve operational issues promptly and professionally.
  • Create a welcoming and accessible environment for all guests, including those with special needs.
  • Recruit, train and lead a diverse team promoting an inclusive and supportive culture.
Requirements:
  • Diploma or Degree in Hospitality Management, Business Administration, Culinary Arts or a related field.
  • Minimum 5 years of progressive experience in managing restaurant and café operations.
  • Food Hygiene Manager Certification required.
  • First Aid Certification and WSQ training in Inclusive Employment preferred.
  • Strong leadership, communication and people management skills.
  • Fluency in English; knowledge of other languages advantageous.

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