Enterprise Electronics Operations Manager

7 days ago

Singapore MDR LIMITED Full time

Job Description:

The Enterprise Electronics Operations Manager will be responsible for leading and overseeing all aspects of the trade-in and resale operations for refurbished phones at MDR LIMITED.

About the Role:

  • This role is responsible for developing and implementing strategies to grow the business, manage operational workflows, ensure profitability, and maintain customer satisfaction.
  • The ideal candidate will have strong leadership skills, a keen understanding of the refurbished electronics market, and the ability to drive growth in a dynamic environment.

Key Responsibilities:

Strategic Planning and Business Development
  • Develop and implement strategies to grow the trade-in and resale operations
  • Identify market trends, competitor activities, and customer needs to shape business strategies
  • Build partnerships with suppliers, retailers, and trade-in program providers
  • Explore opportunities to expand market reach, including e-commerce and B2B channel
Operational Management
  • Oversee the end-to-end trade-in process, including quality checks, refurbishing workflows, and resale operations
  • Manage inventory and ensure an efficient supply chain for refurbished phones
  • Develop and monitor key performance indicators (KPIs) to ensure operational efficiency and profitability
  • Ensure compliance with industry standards, regulations, and sustainability goals
Team Leadership
  • Build, mentor, and manage a team of sales, operations, and customer service staff
  • Set goals, monitor performance, and ensure a high level of team productivity and morale
Financial Oversight
  • Create budgets, forecasts, and financial models to support business objectives
  • Monitor profitability and cost management, ensuring competitive pricing strategies
  • Report financial and operational metrics to senior leadership and stakeholders
Customer Experience and Brand Management
  • Ensure a seamless customer experience across all touchpoints, including trade-in programs, sales, and post-sale support
  • Develop marketing strategies to promote refurbished phones and educate customers on sustainability benefits
  • Maintain high standards of product quality and service to enhance the brand's reputation

Qualifications and Skills:

  • Bachelor's degree in Business Administration, Marketing, Supply Chain, or related field
  • Proven experience in the trade-in, resale, or electronics refurbishment industry
  • Strong understanding of market dynamics, pricing models, and customer behavior in the refurbished electronics sector
  • Excellent leadership and team management skills
  • Proficiency in financial planning, data analysis, and project management
  • Familiarity with e-commerce platforms and digital marketing strategies
  • Strong problem-solving, negotiation, and communication skills

Estimated Salary: up to $6,000 per annum, depending on experience. Additional benefits include a transport allowance of $1,000 (if own transport) / $500 (without own transport), a mobile allowance of $50, and a commission/incentive scheme.

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