Membership Support Specialist
15 hours ago
We are seeking a highly motivated and organized Membership Support Specialist to join our team at BUSINESS EDGE PERSONNEL SERVICES PTE LTD.
About the Role
The Membership Support Specialist will be responsible for providing exceptional support to our members, ensuring their queries are addressed in a timely and professional manner. This role requires strong communication and problem-solving skills, as well as the ability to work independently and as part of a team.
Key Responsibilities
- Respond to online queries from members and coordinate with relevant teams to resolve issues efficiently.
- Utilize system databases to execute routine membership-related tasks and generate monthly membership and sales reports.
- Coordinate website and mobile app updates to ensure seamless user experience.
- Conduct site testing, including User Acceptance Testing, to evaluate functionality and user experience.
- Assist in creating and coordinating content for marketing materials.
- Manage database filtering reports, including profiling customers for marketing campaigns and activities.
- Perform other ad-hoc duties assigned by superiors.
Requirements
- Diploma in Business, Communications, or related fields.
- One year of relevant working experience.
- Proficiency in Microsoft Office and Google Forms.
- Bilingual in both written and spoken English.
- Meticulous, detail-oriented, and excellent organizational skills.
- Able to work independently and as part of a team.
Salary Estimate
The estimated salary for this role is between $40,000 to $60,000 per annum, depending on experience and qualifications.
Benefits
We offer a competitive salary package, opportunities for career growth and development, and a dynamic work environment.
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