Technical Implementation Expert

2 weeks ago


Singapore Cognizant Full time

Cognizant is seeking a highly skilled IT Service Management Professional to join our ServiceNow implementation team. As a key member of our team, you will be responsible for designing, developing, and implementing cloud-based solutions that meet client business needs.

About the Job
  • You will focus on developing ServiceNow modules and web services to exchange data between ServiceNow and other technology systems using software development best practices.
  • Your responsibilities will include requirement scoping, tool configuration, solution development, and achieving technical milestones throughout the lifecycle.
  • You will identify risks and report them in a timely manner, maintain good communication with the project team, and work independently with minimal supervision.
Key Responsibilities
  • Design, develop, and implement Service Catalog workflows, ITIL processes, and ITAM modules within the ServiceNow platform and integrations with external systems based on customer requirements.
  • Implement solutions considering ServiceNow best practices and standards.
  • Review and refine designs for usability, review testing scenarios, and refine test cases to ensure application quality and work with users to review test results.
  • Provide 2nd/3rd level ServiceNow support, resolve incidents/enhancements/defects, and write, debug, and test using JavaScript and server-side Java.
  • Maintain detailed system documentation, including design specs, solution proposals, unit testing, and tech notes.
  • Follow up on outstanding client needs and provide timely status reports to your lead.
  • Assist in the scoping of new opportunities and design tools and techniques to deliver efficiently.
  • Ensure each artifact produced, each configured technical component, and all personal interactions are of the highest quality.
  • Create templates for unique agency requirements, reports, dashboards, flows, and email notifications.


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