Education and Student Affairs Specialist
2 days ago
At RECRUIT HAUS PTE. LTD., we are seeking a skilled Education and Student Affairs Specialist to join our team.
About the Role:
- We are looking for a dedicated individual to execute daily work processes that ensure seamless service delivery to students.
- This is a leadership position, requiring the ability to provide guidance and support to team members, enabling effective and efficient performance.
- The successful candidate will conduct monthly analysis of student interactions and provide coaching and training to improve team performance when required.
- They will contribute to the annual budgeting process for the Student Services department, providing input on resource needs and allocations.
- We encourage continuous improvement and innovation within the department, planning, reviewing, and leading enhancements in systems and processes to boost efficiency and effectiveness.
- The role also involves implementing and monitoring procedures to ensure all student interactions meet policies, procedures, and regulatory requirements.
Requirements:
- We require a Bachelor's degree or equivalent, with 3-6 years of relevant experience in a customer-focused role, ideally within an education environment.
- A strong understanding of customer service or call center operations is essential, along with expertise in handling inquiries and service delivery.
- Candidates must be proactive, have a service-oriented approach, and be comfortable working within a customer-focused environment.
Key Skills:
- Student Recruiting
- Quality Control
- Assisting Students
- Student Engagement
- Student Enrollment
- Customer-Focused
- Supporting Students
- Budgeting
- Student Activities
- Student Attendance
- Student Enquiries
- Regulatory Requirements
- Customer Service
- Student Affairs
- Recruitment
- Student Services
- Performance Management
- Service Delivery
- Call Center
Estimated Salary: $60,000 - $80,000 per annum, based on location and industry standards.
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