Education and Student Affairs Specialist

2 days ago


Singapore RECRUIT HAUS PTE. LTD. Full time

At RECRUIT HAUS PTE. LTD., we are seeking a skilled Education and Student Affairs Specialist to join our team.

About the Role:

  • We are looking for a dedicated individual to execute daily work processes that ensure seamless service delivery to students.
  • This is a leadership position, requiring the ability to provide guidance and support to team members, enabling effective and efficient performance.
  • The successful candidate will conduct monthly analysis of student interactions and provide coaching and training to improve team performance when required.
  • They will contribute to the annual budgeting process for the Student Services department, providing input on resource needs and allocations.
  • We encourage continuous improvement and innovation within the department, planning, reviewing, and leading enhancements in systems and processes to boost efficiency and effectiveness.
  • The role also involves implementing and monitoring procedures to ensure all student interactions meet policies, procedures, and regulatory requirements.

Requirements:

  • We require a Bachelor's degree or equivalent, with 3-6 years of relevant experience in a customer-focused role, ideally within an education environment.
  • A strong understanding of customer service or call center operations is essential, along with expertise in handling inquiries and service delivery.
  • Candidates must be proactive, have a service-oriented approach, and be comfortable working within a customer-focused environment.

Key Skills:

  • Student Recruiting
  • Quality Control
  • Assisting Students
  • Student Engagement
  • Student Enrollment
  • Customer-Focused
  • Supporting Students
  • Budgeting
  • Student Activities
  • Student Attendance
  • Student Enquiries
  • Regulatory Requirements
  • Customer Service
  • Student Affairs
  • Recruitment
  • Student Services
  • Performance Management
  • Service Delivery
  • Call Center

Estimated Salary: $60,000 - $80,000 per annum, based on location and industry standards.



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