Airport Operations Manager
2 weeks ago
This is a leadership position overseeing airport operations, network management and planning. The successful candidate will be responsible for managing teams, developing strategies, and driving growth within the company.
Job DescriptionThe role involves managing airport operations, including overseeing day-to-day activities, ensuring compliance with regulatory requirements, and identifying areas for improvement.
- Manage airport operations, including overseeing day-to-day activities and ensuring compliance with regulatory requirements
- Develop and implement strategies to improve operational efficiency, reduce costs and enhance customer experience
- Identify areas for improvement and develop plans to address them
Responsibilities:
- Network Management & Operations
- Develop and plan for future readiness for network growth
- Develop and plan for network support within the AOMs
- Support and implement the commercial plan for revenue competitiveness
- Oversight on operational processes and propose areas of improvement at the station level to achieve regulatory compliance, safety and security standards, customer service standards, cost efficiencies and sustainability through digitalisation and streamlining of work processes
- Build relationships with overseas service partners and agencies to ensure operation efficiency & effectiveness output for passengers and cargo
- Support the requirements for overseas stations and SIN Hub operations
- Support the transfer and transit operational grownth and a seamless customer experience
- To explore opportunities to maximise productivity from our service partners
- Stations Performance & OKRs
- Build short, medium and long term OKRs for the AOMs in line with overall management goals
- Track and monitor delivery against the SGHA
- Monitor the station operational performance against SLA with service partners
- Station audits in preparation of CAAS/Foreign CAA regulatory audits for passenger/Cargo/DG/Safety and Security related
- Convey corporate OKRs and purpose to the SIN Hub team including CSAT Performance targets, Safety Performance, First-wave departure OTP, Operational OTP
- Operations related matters
- Oversight on timeline and direction of projects related to new station starts up, station resumption, network planning or relevant overseas projects
- Projects related to network operations
- Manage, oversee and lead the daily operations across (a) functional teams and (b) cross function level for Inter-Department (TR) and External Department (CIQ, vendors)
- Team Management
- Lead, manage and provide leadership guidance to the AOMs team
- Providing growth to the team and ensuring optimal efficiency on the ground
Requirements:
- Minimum of 10 years of Airport Operations experience in leading a team
- Build strong relationships and provide regular and irregular ops plans for Network
- Possess strong people management skill at all level in order to lead the AOMs and service partners
- Good interpersonal and communication skills and ability to work with people from all levels
- Ability and discipline to function independently at the highest level with minimal guidance
- Quick to adopt and adapt to changes
- Embraces digitalisation and forward planning
- High problem solving skills based on a knowledge based approach
- Strong interpersonal skills and able to influence the team to achieve the best outcome for the company in support of management objectives
- Background from airline with people management or planning role would be advantageous. - Experience in IOSA handling
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