Operational Risk Manager

1 week ago


Singapore FACEBOOK SINGAPORE PTE. LTD. Full time
Job Description

We are seeking an experienced Operational Risk Manager to join our Global Response team at Facebook Singapore Pte. Ltd.

About the Role

This is a critical role that requires a deep understanding of operational risk management, crisis response, and project management. The successful candidate will be responsible for managing high-priority events, providing 24/7 support for sensitive issues, and developing creative solutions in dynamic and ambiguous situations.

Key Responsibilities
  • Serve as primary owner for planned and unplanned critical events, including election integrity product operation centers, geopolitical crises, and new product launches.
  • Provide crisis support for end-to-end management of pre, during, and post-critical event mitigation efforts, including dynamic prioritization, cross-functional coordination, logistics, and staffing.
  • Deliver risk scoping and problem-solving for nuanced, emerging, or ambiguous issues, including initial assessment of potential on-platform integrity risks and crafting solvable problem statements and quick-turn operational solutions.
  • Craft communications that provide cross-org visibility into coordinated critical event management efforts.
  • Document, deliver, and implement post-critical event feedback to reinforce clear ownership and accountability while anchoring on continuous improvement, improved ways of working, and operationalizing lessons learned.
Requirements
  • 4+ years of experience in crisis, risk, and/or trust and safety management.
  • Project management and problem-solving experience, with a strong ability to prioritize multiple functions and incoming asks in real-time.
  • Experience engaging with diverse stakeholder partners to achieve common goals, including knowledge of global current events, geopolitical developments, and their impact on social media platforms.
  • Strong communication skills, with the ability to influence across functional boundaries and context-switch across different problem areas.
Salary Information

The estimated annual salary for this role is SGD $120,000 - $180,000, depending on experience.

About Meta

Meta builds technologies that help people connect, find communities, and grow businesses. We're committed to building a future where technology empowers humanity to solve some of the world's most challenging problems.



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