Operational Risk Manager
1 week ago
We are seeking an experienced Operational Risk Manager to join our Global Response team at Facebook Singapore Pte. Ltd.
About the RoleThis is a critical role that requires a deep understanding of operational risk management, crisis response, and project management. The successful candidate will be responsible for managing high-priority events, providing 24/7 support for sensitive issues, and developing creative solutions in dynamic and ambiguous situations.
Key Responsibilities- Serve as primary owner for planned and unplanned critical events, including election integrity product operation centers, geopolitical crises, and new product launches.
- Provide crisis support for end-to-end management of pre, during, and post-critical event mitigation efforts, including dynamic prioritization, cross-functional coordination, logistics, and staffing.
- Deliver risk scoping and problem-solving for nuanced, emerging, or ambiguous issues, including initial assessment of potential on-platform integrity risks and crafting solvable problem statements and quick-turn operational solutions.
- Craft communications that provide cross-org visibility into coordinated critical event management efforts.
- Document, deliver, and implement post-critical event feedback to reinforce clear ownership and accountability while anchoring on continuous improvement, improved ways of working, and operationalizing lessons learned.
- 4+ years of experience in crisis, risk, and/or trust and safety management.
- Project management and problem-solving experience, with a strong ability to prioritize multiple functions and incoming asks in real-time.
- Experience engaging with diverse stakeholder partners to achieve common goals, including knowledge of global current events, geopolitical developments, and their impact on social media platforms.
- Strong communication skills, with the ability to influence across functional boundaries and context-switch across different problem areas.
The estimated annual salary for this role is SGD $120,000 - $180,000, depending on experience.
About MetaMeta builds technologies that help people connect, find communities, and grow businesses. We're committed to building a future where technology empowers humanity to solve some of the world's most challenging problems.
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