Customer Service Ambassador

1 day ago


Singapore WOOPA TRAVELS PTE. LTD. Full time
Delivering Exceptional Customer Experiences at the Chinatown Heritage Centre

Are you a results-driven, customer-focused professional with a passion for delivering memorable experiences? We are seeking an exceptional Customer Service Ambassador to join our team at the Chinatown Heritage Centre in Singapore. As a key member of our operations team, you will play a critical role in ensuring that our visitors receive world-class service and support throughout their visit.

About the Role
  • Manage ticketing, merchandise sales, tour scheduling, and overall visitor experience.
  • Provide top-notch customer service for admissions, bookings, registrations, and visitor inquiries.
  • Maintain all exhibits in pristine condition, ensuring they are clean and well-maintained.
  • Liaise with tour guides for the commencement of guided programs.
  • Compile daily reports for the Centre Director and Manager.
Key Responsibilities
  1. Ticketing and Merchandise Management: Oversee the sale of tickets, merchandise, and other products to ensure smooth transactions and maximum revenue.
  2. Visitor Experience Enhancement: Collaborate with colleagues to deliver exceptional customer experiences through efficient ticketing, tour scheduling, and exhibit maintenance.
  3. Communication and Liaison: Effectively communicate with visitors, staff, and external partners to ensure seamless operations and maintain high levels of customer satisfaction.
Requirements and Qualifications
  • Education and Experience: A background in tourism, hospitality, or a related field is preferred; fresh graduates are also encouraged to apply.
  • Skill Set: Excellent communication and interpersonal skills; strong organisational and multitasking abilities; proficiency in MS Office and tour management software; fluency in English and preferably one other language.
Salary and Benefits
  • Part-time Salary: S$10 - S$12 per hour
  • Shift Schedule: Part-time: Morning Shift (9:30am to 2:30pm) / Afternoon Shift (2:30pm to 7:30pm)


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