Service Operations Director
3 weeks ago
At Trek Bicycle Corp (Singapore), we're seeking an exceptional Service Lead to spearhead our Service Center's operations. This pivotal role demands a dynamic individual with a strong background in bicycle service center experience, ideally 3+ years.
Our ideal candidate will possess a 'Learn-it-all vs. Know-it-all' mindset, remaining adaptable and committed to delivering top-notch customer experiences. Key responsibilities include integrating sales and service experiences, managing service costs, maintaining organized service orders, and ensuring a seamless workflow.
As Service Lead, you'll be accountable for fostering a positive work environment, motivating your team, and driving efficiency improvements. You'll also be responsible for developing your employees, reviewing service reports, and anticipating shop needs to ensure both the service and sales teams thrive.
Performance Expectations:
- Support Sales associates in sales through face-to-face interactions with customers
- Implement the Guide Sales Process to provide customers with exceptional hospitality
- Maintain Trek University Guide Status by completing Trek U modules to enhance knowledge of technology products, services, and procedures
- Participate in daily huddles and consistent sales debriefs
- Prioritize a positive attitude and motivation to help every customer find what they need
- Demonstrate fantastic hospitality, excellent communication skills, and a proactive approach to staying up-to-date on industry changes and trends
What You'll Bring to the Team:
- Strong leadership and communication skills
- A commitment to delivering exceptional customer experiences
- Ability to plan effectively and stay ahead of shop needs
We estimate the salary for this role to be around SGD $5,500 - SGD $7,500 per month, depending on experience and qualifications. If you're passionate about delivering outstanding customer experiences and leading high-performing teams, we'd love to hear from you
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