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Customer Service Representative

3 weeks ago

Singapore beBeeCustomerService Full time $30,000 - $50,000
Customer Service Representative Job Description

We are seeking a highly skilled and customer-focused representative to handle calls and enquiries from our General Line and Appointment Line. The successful candidate will be responsible for providing information on services to patients and the public, while demonstrating excellent communication skills and problem-solving abilities.

Key Responsibilities:

  • Handle calls and enquiries from the General Line and Appointment Line
  • Assist in scheduling appointments for patients and/or provide information related to appointments to patients respectively
  • Perform administrative duties such as filing referral documents, department's records, updating rosters and department statistics reports
  • Perform other duties assigned by supervisor

Requirements:

  • Excellent Communication Skills
  • Oral and Written Communication Skills
  • Good Interpersonal Skills
  • Ability to work in a fast-paced environment
  • Strong problem-solving skills

Working Conditions:

  • Must be willing to work rotating shifts (morning, mid, night)

Benefits:

  • A dynamic and supportive work environment
  • Ongoing training and development opportunities