Cyber Security Operations Specialist
3 days ago
About the Position:
We are seeking a highly skilled and motivated individual to fill a Cyber Security Operations Associate role within our organization.
Key Responsibilities:
- Provide technical support for assigned security platforms, including on-site troubleshooting, root cause analysis, and incident reporting.
- Manage a ticket queue and take ownership and responsibility of tickets assigned within agreed service level agreements.
- Perform change request activities per designated change window, including planning, review, tracking & verification, and documentation.
- Ensure that daily operations and tasks are properly completed or followed up.
- Escalate issues and liaise with subject matter experts as required to resolve issues.
- Prepare activity reports and documentation.
Requirements:
- Completed studies with a diploma or degree.
- Possess hands-on engineering support experience in infrastructure, network, and/or security tools.
- Able to work independently under general guidance.
- Can provide remote support after office hours and during weekends/public holidays as required.
Why This Role Matters:
This position plays a critical role in maintaining the security and integrity of our systems and data. As a Cyber Security Operations Associate, you will be responsible for identifying and mitigating potential security threats, ensuring the smooth operation of our security platforms, and providing exceptional technical support to our teams.
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