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Rising Star in Home Renovation

3 weeks ago

Singapore beBeeDevelopment Full time $4,000 - $8,000

Business Development Associate

We are looking for an exceptional individual to join our team as a Business Development Associate. As a key player, you will play a crucial role in helping homeowners make informed decisions about their renovations.

You will be responsible for conducting daily outbound calls to homeowners who have signed up for our services, understanding their specific needs, and ensuring their satisfaction with our services. Additionally, you will match homeowners to relevant renovators based on their renovation requirements, provide friendly and professional responses to homeowner inquiries via chat, resolve issues and concerns effectively, and develop strong homeowner relationships by maintaining regular communication and addressing their needs.

Key Responsibilities:
  • Homeowner Engagement: Conducting daily outbound calls to homeowners who signed up for our services, understanding deeply their renovation needs, ensuring their satisfaction with our services.
  • Homeowner Matching: Match homeowners to relevant renovators based on their specific renovation needs.
  • Homeowner Support: Provide friendly and professional responses to homeowner inquiries via chat. Resolve issues and concerns effectively.
  • Relationship Building: Develop strong homeowner relationships by maintaining regular communication, addressing their needs, and providing a positive experience.
  • Feedback Collection: Gather homeowner feedback, concerns, and suggestions to help drive service improvement.
  • Product Expertise: Learn about our services, stay up-to-date with the renovation industry, and be able to add value to homeowners.
  • Training and Development: Participate in onboarding training and development to build your customer success skills.

Requirements:

  • Degree or diploma holder with prior experience in related customer-facing roles. Fresh graduates are also welcome.
  • Excellent interpersonal and verbal communication skills in English with a friendly and persuasive communication style.
  • Empathetic and customer-focused attitude with a genuine desire to help advise homeowners on their renovation journey.
  • Coachable and eager to learn in ways that we value add to our homeowners and renovators.
  • Ability to work well in a small team environment, where adaptability and initiative are key.
  • Proficiency in Google Sheets (VLOOKUP, Pivot Table, Filters, Common Formulas).

About Us:

We are passionate about making a positive impact in the renovation industry, and we are looking for like-minded individuals to join our team. If you are an enthusiastic and coachable individual who is eager to deliver the best experience for homeowners and renovators using our platform, we welcome your application.