Reinsurance Client Support Specialist
4 weeks ago
Job Summary:
SG007 Guy Carpenter and Company Private Limited is seeking a skilled Reinsurance Client Support Specialist to join our team in Singapore. As a key member of our team, you will be responsible for providing technical support for treaty reinsurance matters.
Key Responsibilities:
- Enter contractual information into the system for premium invoicing.
- Review technical statements of accounts and claims advices from clients, process statements and billings according to departmental procedures.
- Attend to queries from clients, reinsurers, and related parties.
- Assist in the resolution of technical accounting and claims issues.
- Ensure timely responses to monthly Regional and Local Controllerships' revenue review queries and requests.
- Ensure procedures and documentation are in compliance with Guy Carpenter Professional Standards.
- Assess and submit client and/or reinsurer presentation materials.
- Communicate to resolve difficult questions and secure reinsurer agreements and payments of claims and account balances.
- Integrate Key Performance Indicators (KPIs) and other system tools to manage difficult transactional processes.
- Ensure assigned tasks are managed effectively and in a timely manner aligned to Service Level Agreements (SLAs) and provide services in an efficient, effective, and regulatory compliant manner.
- Develop complex information on accounting/claims process for Request For Proposal (RFP) and sales opportunities in order to drive business growth.
- Manage settlement of funds to and from Client in a timely manner in order to ensure all applicable contractual payment terms; warranties and/or conditions are met.
- Implement processes to carry out reinsurance audit/reviews with clients and reinsurers and reviews open claims and/or premium activity, reconciles records in order to facilitate the review/audit process to ensure process quality.
- Collaborate with peers on challenging reinsurance developments.
- Support and provide training, mentoring, and guidance within the team and/or department for all aspects of reinsurance service processing, assist with trouble shooting and develop team resources.
- Establish and drive relationships with Brokers, Clients, and Markets to understand issues in order to resolve problems and queries and review working practices.
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