Sales Team Member
1 week ago
We are seeking a highly skilled and experienced Customer Service Executive to join our team. As a key member of our sales team, you will play a pivotal role in achieving our sales and profit targets.
Your primary responsibility will be to handle customer inquiries, process orders, and resolve any issues that may arise. You will be the first point of contact for customers, providing exceptional customer service and support.
- Key Responsibilities:
- Handle customer sales inquiries, including quoting prices, advising on stock availability, and reviewing quotes with customers to secure orders.
- Process orders received, including acknowledging customer orders, issuing sales orders, raising purchasing requests, and making necessary arrangements for delivery.
- Monitor and follow up on outstanding order status, taking necessary actions to fulfill customer orders.
- Resolve customer complaints and issues, escalating unsolved cases to relevant stakeholders and departments as needed.
- Perform sourcing activities to meet customer requirements and project needs, including verifying customer requirements, requesting and comparing quotes from suppliers, and issuing payments to vendors.
- Excellent customer relationship skills
- Proficiency in Microsoft Office and Excel
- Experience with ERP systems
- Strong communication and problem-solving skills
- Ability to work collaboratively with departments and suppliers
-
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