Retail Store Manager

5 days ago

Singapore PASONA SINGAPORE PTE. LTD. Full time
About Us

Pasona Singapore Pte. Ltd. is a leading staffing solutions provider in the region.


Salary & Benefits

The successful candidate can expect a salary of up to $3,900 per month, depending on experience. In addition to a competitive salary, we offer a range of benefits to support your well-being and career development.


Job Description

We are seeking an experienced Retail Store Manager to join our team at Jewel Changi Airport. As a key member of our retail operations team, you will be responsible for ensuring smooth day-to-day store operations, fostering exceptional customer experiences, and driving sales growth.


Key Responsibilities:
  • Collaborate with the Store Manager to ensure seamless daily store operations, including customer service, inventory control, visual merchandising, and brand promotion.
  • Oversee daily store operations, including opening and closing the store during shifts, and ensure smooth functionality.
  • Coordinate with relevant team members for effective task handovers to maintain operational continuity.
  • Monitor key performance metrics and drive sales growth by achieving or exceeding sales targets.
  • Ensure visual presentation standards are maintained to optimize customer engagement.
  • Analyze consumer behavior and suggest improvements to product placement, sales strategies, and operational efficiency.

Leadership & Staff Development
  • Spearhead staff development initiatives, including training programs, to enhance employee skills and knowledge.
  • Conduct regular performance evaluations and provide constructive feedback to support continuous improvement.
  • Cultivate a positive and productive team culture that fosters diversity, equity, and inclusion.
  • Ensure compliance with company policies, procedures, and standards, including health and safety regulations and loss prevention protocols.

Customer Service
  • Lead by example to deliver exceptional customer service and maintain high customer satisfaction levels across the team.
  • Ensure customer safety and security within the store premises.
  • Resolve customer complaints and concerns in a timely and professional manner, escalating issues to the Store Manager if necessary.

Requirements

To be successful in this role, you will need:

  • A Diploma or Bachelor's degree in Business Administration, Retail, Logistics, or a related field, and/or 3-5 years of proven experience in retail management.
  • Demonstrated excellence in customer service, serving as a role model for the team.
  • Strong leadership and communication skills to effectively manage staff and collaborate with upper management.
  • Proven conflict management skills to resolve customer issues efficiently and ensure internal team productivity.
  • Good time management and organizational skills to meet task deadlines.
  • Experience in recruitment and performance evaluation processes.
  • A team player with ability to work collaboratively with cross-functional teams.
  • Proficiency in English language to liaise with both internal and external stakeholders.
  • Competency in working with MS Office (Excel, PowerPoint, etc.).
  • Flexibility to work various shifts, including weekends and public holidays.
  • Experience working in fast-paced retail environments is an advantage.

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