Customer Service and Sales Team Lead at Reality Yoga

3 days ago


Singapore REALITY YOGA PTE. LTD. Full time
Job Summary

We are seeking a skilled Customer Service and Sales Team Lead to join our team at Reality Yoga. In this role, you will be responsible for overseeing all aspects of sales, client engagement, and relationship management.

About the Role

The Customer Service and Sales Team Lead plays a critical role in maintaining our reputation for excellence, ensuring that client needs are met with care, and creating strategies to achieve sales targets and grow the client base.

Main Responsibilities
  1. Develop and Maintain Client Relationships: Develop and maintain strong relationships with clients, ensuring they understand our services, membership packages, and class offerings.
  2. Provide Product Information: Provide detailed information about the benefits of yoga, pilates, and wellness programs, guiding clients toward suitable memberships or services.
  3. Resolve Client Issues: Act as the primary point of contact for resolving client issues, including membership concerns, scheduling conflicts, or service feedback, and implement solutions to ensure client satisfaction.
  4. Collaborate with Teams: Work closely with the operations and front desk teams to ensure smooth class scheduling, timely responses to inquiries, and seamless membership processing.
  5. Manage Client Documentation: Ensure all client-related documentation, such as membership agreements and payment details, is accurate and up-to-date, handling sensitive information with confidentiality.
Technical Skills and Competencies
  • Deep Knowledge: Deep knowledge of our services, including yoga, pilates (mat and reformer), and wellness programs, along with an understanding of their benefits and market appeal.
  • Strong Communication: Strong communication skills to clearly convey information about services, promotions, and membership options to clients.
  • Service Standards: Knowledge of service standards and client satisfaction metrics, with the ability to ensure a high level of service quality.
  • Customer Relationship Management: Experience with customer relationship management to track membership sales, manage client accounts, and coordinate between clients and staff.
Requirements

To succeed in this role, you should have:

  • A minimum of [estimated salary: $60,000] per annum.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and meet deadlines.
  • Knowledge of customer relationship management software.
What We Offer

In return for your hard work and dedication, we offer a competitive salary, opportunities for professional growth and development, and a dynamic work environment.



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