Executive Dining Operations Director

1 day ago

Singapore ENRICH BRANDS PTE. LTD. Full time

We are seeking a seasoned Executive Dining Operations Director to oversee the daily operations of our premium Chinese cuisine restaurant and recreation club in Singapore. This is an exceptional opportunity to join Enrich Brands PTE. LTD. as we continue to expand our offerings and enhance the customer experience.

About the Role:

This senior leadership position will be responsible for managing the day-to-day operations of our dining facility, ensuring seamless execution of events and high-quality service delivery. The ideal candidate will have a strong background in F&B management, exceptional leadership skills, and a passion for delivering top-tier customer experiences.

  • Job Responsibilities:
  • Oversee daily operations to ensure efficient and smooth execution of events and services.
  • Maintain high standards of cleanliness, hygiene, and safety across all areas.
  • Manage inventory and procurement to ensure quality and cost efficiency.
  • Implement and monitor standard operating procedures (SOPs) to enhance operational performance.
  • Recruit, train, and manage staff, including servers, chefs, and front-of-house personnel.
  • Develop and manage work schedules to ensure adequate staffing during all operating hours.
  • Conduct regular performance evaluations, provide feedback, and implement staff development programs.
  • Foster a positive and collaborative work environment.
  • Ensure exceptional service quality to meet and exceed customer expectations.
  • Address customer complaints and feedback promptly, taking proactive measures to improve satisfaction.
  • Build strong relationships with customers, especially VIP members, by understanding and catering to their preferences.
  • Collaborate with the marketing team to develop promotional campaigns and events to attract patrons.
  • Drive membership sales and retain existing members through engaging programs and personalized service.
  • Monitor and manage budgets to maintain financial health and profitability.
  • Analyze financial data and operational reports to identify areas for improvement.
  • Work with the management team to set and achieve revenue and expense targets.
Requirements:

To succeed in this role, you must possess:

  • A minimum 5 years of experience in restaurant or club management.
  • Strong leadership and team management skills.
  • Excellent communication and problem-solving abilities.
  • Familiarity with inventory control, cost management, and financial analysis.
  • Proven ability to deliver exceptional customer service in a high-end dining or club setting.
  • Proficiency in English; fluency in Mandarin is an advantage to liaise with Chinese-speaking clients.
  • Outgoing personality, proactive attitude, and ability to multitask in a fast-paced environment.
What We Offer:

We offer a competitive salary of SGD $80,000 - $120,000 per annum, comprehensive benefits package, opportunities for professional growth and career advancement, and a high-end working environment with exclusive clientele.

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