Network Service Engineer II

1 week ago


Singapore Equinix Full time
Job Summary

We are seeking a highly skilled Network Service Engineer II to join our team at Equinix. This role will be responsible for planning and implementing network infrastructure, troubleshooting and resolving faults, and performing effective maintenance to prevent faults from occurring.

Responsibilities


  • Manage cloud infrastructure life cycle activities, including deployment, software and capacity upgrading, and decommissioning.
  • Manage infrastructure incident cases, service restoration, and internal/external customer escalations.
  • Manage infrastructure change activities, including software, hardware, and capacity upgrades.
  • Develop and implement continuous improvement plans and collaborate with cross-functional teams to deliver results.
  • Maintain documentation for all performed activities according to process.


Qualifications


  • Bachelor's Degree + 2 years of relevant work experience. Candidates with public cloud building & operations experience are preferred or Master's with relevant project work.
  • Fluency in English, both written and spoken.
  • Excellent collaboration and communication skills.
  • Quick learner with a strong passion for knowledge, curiosity, and ambition.
  • Familiarity with ITIL best practices, such as change management, incident management, and problem management.
  • Familiarity with retrospective or COE (correction of error) process to work on an improvement plan and deliver results.
  • Proficiency in Agile methodology for workflow management.
  • Hands-on experience in setting up and troubleshooting connectivity issues in a complex cloud environment, including standalone/cluster/SDWAN setup, physical/virtual network appliances, cloud service providers.
  • Familiarity with cloud technologies, network protocols, and data center networking protocols.
  • Certification in Networking, Kubernetes, Mirantis, or RedHat is considered an advantage.
  • Experience in CI/CD workflow and developing automation scripts that interface with various APIs from CSPs and network equipment is considered an advantage.
  • Proficient in Microsoft Office Word, SharePoint, and Excel, as well as Confluence, Slack, Jira, diagram automation/drawing tools, and similar software is considered an advantage.
  • Familiarity with Equinix Digital Services platform products, such as Network Edge, Equinix Fabric, and Equinix Internet Access, is considered an advantage.


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