Warehouse Operations Coordinator
2 weeks ago
As a key member of our team at Flintex Consulting Pte Ltd, the Warehouse Customer Service Officer will be responsible for managing customer services activities within the warehouse to meet customer needs.
Key Responsibilities:
• Communicate effectively with team members and customers via email and phone calls to resolve queries and issues.
• Process customer orders and data on our Warehouse Management System (WMS) to ensure seamless order fulfillment.
• Verify operational documents, including billing summaries, to ensure accuracy and timeliness of customer communications.
• Maintain accurate and up-to-date records of customer interactions and operational documents.
• Collaborate with the operations team to arrange inbound and outbound activities within set timelines to ensure efficient warehouse operations.
• Report any irregularities or issues encountered during work to direct superiors for prompt resolution.
Requirements:
• 2-5 years of experience as a Customer Service Officer in a warehouse environment, handling incoming and outgoing shipments via sea/air freight and local transportation.
• Basic knowledge and experience with warehouse management systems and documentation of order processing.
• Strong English language skills for effective communication with customers and vendors.
• Ability to compile KPI reports periodically to track performance and identify areas for improvement.
• Ability to verify billing reports and service agreements to ensure accuracy and completeness.
This role is ideal for individuals who are detail-oriented, possess excellent communication skills, and have experience working in a warehouse environment. If you are a motivated and results-driven professional looking for a new challenge, please apply.
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