
SAP Expert Lead
1 week ago
Job Overview
A seasoned SAP expert is needed to lead our service delivery team and drive business growth through exceptional customer service and strategic partnerships.
- Oversee the delivery of SAP services to clients, ensuring they meet client requirements and are delivered on time and within budget.
- Act as the primary point of contact for clients, addressing any issues or concerns and ensuring a high level of customer satisfaction.
- Lead and manage a team of service delivery coordinators, process analysts, technical leaders, and engineers.
- Track and report on service delivery performance, using key performance indicators (KPIs) to identify areas for improvement.
- Identify and resolve any issues that may impact service delivery, working closely with technical teams to implement solutions.
Key Responsibilities:
The ideal candidate will have a strong background in SAP modules, such as FICO, HCM, SD, MM, WM, PP, and EWM. Experience in S/4HANA or cloud implementation is highly desirable.
Required Skills and Qualifications:
- At least 10 years of relevant experience in SAP modules, including 4 years as a Service Delivery Manager.
- Strong analytical and problem-solving skills.
- Excellent communication and leadership skills.
- Motivated to learn new technology and adapt to changing circumstances.
Benefits:
We offer a dynamic work environment that encourages collaboration, innovation, and growth. Our team is passionate about delivering exceptional results and making a meaningful impact in the industry.
Tell us about your skills:
- Digital Transformation
- Budgeting
- SAP
- ERP
- Pre-sales
- Technology Solutions
- Strategy
- Customer Satisfaction
- Consulting
- ITIL
- Business Transformation
- Professional Services
- Service Delivery
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