Insurance Customer Experience Specialist

2 days ago


Singapore TALENT EDGE RECRUITMENT LLP Full time
About the Role

We are seeking a highly skilled Insurance Customer Experience Specialist to join our team at Talent Edge Recruitment LLP. This is an excellent opportunity for individuals who are passionate about delivering exceptional customer service and have a strong understanding of insurance products.

Key Responsibilities
  • Handle incoming calls, emails, and messages from insurance customers in a timely and professional manner.
  • Provide end-to-end customer service to ensure a positive customer experience, including answering queries, addressing concerns, and resolving complaints within Service Level Agreement (SLA) turnaround times.
  • Maintain accurate records of customer interactions, feedback, and resolutions.
  • Support customer retention efforts to achieve company persistency targets.
Requirements
  • Possess BCP, PGI certifications.
  • Minimum 1 year of relevant experience.
  • Excellent communication and interpersonal skills.
Estimated Salary Range

$45,000 - $65,000 per annum, depending on qualifications and experience.

About Us

Talent Edge Recruitment LLP is a leading recruitment agency specializing in staffing solutions for various industries. We offer competitive salaries and benefits packages to attract top talent.



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