Customer Engineer, Routing and Switching
1 month ago
About the Role
Ciena is committed to our people-first philosophy, prioritizing a personalized and flexible work environment that empowers individual growth, wellbeing, and belonging. As a technology company, we lead with our humanity, driving business priorities alongside meaningful social, community, and societal impact.
Your Responsibilities
- Manage technical support cases/tickets end to end, providing remote technical support on identified Ciena products.
- Be the Customer Lead Engineer (CLE) for assigned accounts, working with internal teams to manage and resolve customer issues.
- Perform Resident Engineering functions on-site or remote, as assigned.
- Support Ciena's Ethernet/IP Routing and Switching Platform as primary product.
- Travel to customer sites and Ciena locations globally, as required.
Mandatory Requirements
- All immediate family members, including spouse and spouse's immediate family members, are Singaporean by birth.
Minimum Qualifications
- Bachelor's degree in a technical field (e.g. Electronics and Communications Engineering, Computer Science, Computer Engineering, Information Technology).
- At least one year of related experience in the field of networking or Data Center environment.
- Knowledge of Ethernet and IP networking protocols and terminologies used in data communications.
Preferred Qualifications
- Technical support experience in the field of Ethernet and IP networking.
- Optical transmission systems knowledge in the latest DWDM technology is an advantage.
- Experience in installation, commissioning, and testing of Ethernet switches and routers.
- Motivated self-starter with excellent time management skills and ability to work from broad guidelines with minimal supervision.
- Ability to communicate in English language both verbally and written.
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