Business Process Analyst
4 days ago
We are embarking on an exciting journey to create a healthier, more sustainable future for everyone. At AIA, we're committed to helping our customers and communities thrive.
As a Business Process Analyst with us, you'll play a vital role in shaping the future of healthcare and finance. Your primary responsibility will be managing medical processes and other administrative tasks, ensuring seamless execution and exceptional service delivery.
About the Role
Key Responsibilities:
- Medical Process Management: Onboard and manage a panel of medical doctors for insurance examinations, handle internal staff and clinic inquiries, and oversee feedback on service delivery.
- Payment and Reimbursement: Manage payment and reimbursement processes for medical examinations, including offshore providers.
- Administrative Matters: Handle requests for attending physician statements, billing, and follow-up on completion.
- Digital Medical Examination: Manage administrative matters related to digital medical examinations.
- Policy Contract Management: Handle contract fixes, policy contract listings, and ad-hoc requests for hardcopy contracts.
- Refund Processing: Handle premium refunds.
- CPF Administration: Handle CPF OA, SA, SRS applications.
- Project Management: Manage projects or tasks assigned by supervisors.
Requirements:
- Degree Requirements: Diploma/ Degree in Business Administration / Banking and Finance.
- Technical Skills: Competency in PowerPoint and Excel skills.
Build a Fulfilling Career with Us
At AIA Singapore Private Limited, we offer a dynamic work environment where you can grow professionally and personally. With a strong focus on employee development, we provide opportunities for career advancement and skill enhancement.
A Competitive Salary Package
The estimated salary range for this position is SGD 45,000 - SGD 65,000 per annum, depending on experience and qualifications. We also offer a comprehensive benefits package, including medical, dental, and life insurance, as well as retirement savings plans.
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