Senior Business Systems Analyst, Go to Market Applications Specialist
3 weeks ago
About Workato
Workato is a leading integration and automation platform that empowers businesses to streamline their operations and improve efficiency. As a pioneer in the industry, we have been recognized as a leader by top analysts and trusted by 7,000+ of the world's top brands.
Why Join Us?
At Workato, we believe in fostering a flexible, trust-oriented culture that empowers everyone to take full ownership of their roles. We are driven by innovation and looking for team players who want to actively build our company. We also believe in balancing productivity with self-care, offering a vibrant and dynamic work environment that our employees can enjoy inside and outside of their work lives.
Responsibilities
- Understand and remain up to date on industry trends and evolving standards for Go-to-Market/Revenue Operations, business process, especially best practices for tools like Salesforce.
- Administer, set up, configure, and troubleshoot issues in Go-to-Market/Revenue Operations tools like Salesforce.
- Create and maintain automations within Go-to-Market/Revenue Operations tools (e.g. Salesforce apex, custom script, flows) and across systems through Workato recipes.
- Execute project lifecycle which includes development, testing, review, deployment to implement feature configurations and customizations of Go-to-Market/Revenue Operations tools and automations to meet evolving business and operational needs.
- Maintain security and integrity of the company's Go-to-Market/Revenue Operations tools instances through the implementation of proper governance and permissions.
- Ensure optimal performance in Go-to-Market/Revenue Operations tools through the implementation of scalable solutions, in line with industry best practices.
- Be the SME (subject matter expert) for Go-to-Market/Revenue Operations tools and guide users in executing operations in these tools e.g. reassigning records, creating new records.
- Create business and technical documentation for customizations, workflows, and business processes and keep all documentation up to date.
- Monitor new release features in Go-to-Market/Revenue Operations tools and review for potential impact to existing configuration, as well as potential benefits for the business.
Requirements
- 5+ years of experience working with Go-to-Market/Revenue Operations tools like Salesforce.
- Experience with implementing or configuring CPQ.
- Experience with writing, troubleshooting Apex code and custom script.
- Salesforce Administrator Certification preferred.
- 5+ years of experience with supporting Go-to-Market departments (i.e. Sales, Marketing, Customer Success, Partner Channel).
- Experience in agile development preferred.
- Experience of automating business processes including lead to deal closing process, campaign management, partner deal registration, etc.
- Effective technical troubleshooting and debugging skills.
- Familiarity with and experience with automations using AI is a plus.
Soft Skills / Personal Characteristics
- Critical thinker who asks important questions to understand requirements and dig deeper into proposed solutions.
- Comfortable collaborating within and outside of the team for projects and issues, across various locations and time zones.
- Can confidently provide support and user training across departments.
- Ability to operate successfully in a fast-paced environment that places a strong premium on integrity, excellence, execution and teamwork.
- Excellent verbal and written English communication skills.
- Can exercise strong problem-solving skills, and analytical thinking.
- Exceptional team player with strong analytical, communication and interpersonal skills.
- Excellent organization and time management skills.
- Keen to learn new applications and software.
- Growth mindset, ability to iterate, and design-thinking approach to problem-solving.
- Ability to work independently with minimal guidance.
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