Patient Care Specialist

4 days ago


Singapore beBeeCare Full time $40,000 - $50,000

Job Title: Patient Care Specialist

 

Roles and Responsibilities:

 

We are seeking a skilled Patient Care Specialist to join our team. As a Patient Care Specialist, you will be responsible for providing high-quality patient care and support to patients and their families.

 

  • Process patient information and statistics through an electronic system.

  • Gather information from patients and their families and assist with financial assessments procedures.

  • Conduct home visits when necessary.

  • Liaise with relevant agencies, authorities, and patients' families.

  • Ensure that all referrals are attended to by relevant personnel.

  • Liaise with nurses on patient-related matters.

  • Supervise the operational work carried out by customer care coordinators when handling subsidy cases.

  • Act as a channel of communication between management and customer care coordinators.

  • Handle difficult customers and communicate escalated issues to the Manager.

  • Maintain confidentiality of customer databases.

 

Requirements:

 

  • Minimum O Level education.

  • Minimum 3 years of relevant working experience.

  • Expertise in Social Work and/or Customer Service would be an advantage.

  • Able to work on alternate Saturdays.

  • Working Location: Clementi/Changi.

 

Skills:

 

  • Customer Retention
  • Microsoft PowerPoint
  • Referrals
  • Microsoft Office
  • Microsoft Excel
  • Written English
  • Videography
  • Administrative Work
  • Customer Information
  • Customer Care
  • Channel
  • Statistics
  • Microsoft Word
  • Online Research


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