Customer Service Ambassador

1 week ago


Singapore WECRUIT PTE. LTD. Full time
About the Role

We are seeking a highly skilled Customer Service Ambassador to join our team at Wecruit Pte Ltd. As a key member of our front-of-house staff, you will be responsible for delivering exceptional customer experiences and building strong relationships with our clients.

Job Description

The successful candidate will possess excellent communication and interpersonal skills, with the ability to remain composed under pressure. They will be responsible for:

  • Performing Guest Relations Officer duties in accordance with company SOPs;
  • Highlighting customers requiring special attention during roll-call;
  • Managing walk-in customers to optimize table turnover and minimize waiting times;
  • Collaborating with service teams to ensure timely table turnovers;
  • Coordinating customer arrivals and seating to ensure smooth operations;
  • Personally greeting Premium members by name;
  • Surveying diners, handling, and resolving complaints;
  • Building and maintaining customer relationships;
  • Leading the GRO department to ensure high service standards;
  • Training the GRO team to improve proficiency and efficiency.

During non-operational hours, the ambassador will:

  • Follow up on upcoming reservations within the standard timeframe;
  • Evaluate and enhance GRO department procedures across the brand;
  • Prepare sales quotations and event materials;
  • Assist the Restaurant Manager in training the service team on customer relations;
  • Participate in company initiatives and special projects as needed.
Requirements

To succeed in this role, you will need:

  • Excellent communication and interpersonal skills;
  • Ability to work well under pressure;
  • Able to train and develop others;
  • Experience in a similar customer-facing role;
  • Strong problem-solving and conflict resolution skills.
What We Offer

In return for your hard work and dedication, we offer a competitive salary of SGD 45,000 - 55,000 per annum, depending on experience, plus benefits such as health insurance and paid time off.



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