Advanced Technical Operations Manager

2 weeks ago

Singapore beBeeSpecialist Full time $80,000 - $120,000
Senior IT Support Specialist">

The successful candidate will be responsible for delivering high-quality technical support to internal users, ensuring the smooth operation of IT devices, applications, and systems.

Key Responsibilities

  • Deliver day-to-day technical support to internal users, ensuring smooth operation of IT devices, applications, and systems
  • Troubleshoot and resolve hardware, software, and application issues while maintaining accurate support documentation
  • Lead initiatives to enhance helpdesk efficiency, streamline workflows, and implement automation where possible
  • Oversee IT asset management, including inventory control, vendor coordination, and procurement support
  • Manage and maintain shared office devices such as video conferencing systems and printers
  • Provide on-site and remote IT support for corporate events, ensuring seamless technical execution
  • Partner with regional teams, system engineers, and network specialists to support projects and cross-functional initiatives
  • Mentor junior team members, fostering knowledge sharing and continuous skill development

Requirements

  • Diploma or Degree in Computer Science, Information Technology, or a related field
  • 3–5 years of experience in a similar role, with a proven track record in supporting senior executives or VIP users
  • Strong experience supporting hybrid and remote work environments, including VPN, collaboration platforms (Zoom, Teams), and remote access tools
  • Proficiency in ITSM platforms and familiarity with ITIL best practices
  • Solid knowledge of hardware, software, and operating systems (Windows, macOS, iOS, Android)
  • Understanding of TCP/IP, LAN technologies, switching, and routing
  • Hands-on experience with Windows and/or Linux server administration
  • Practical skills in configuring Cisco devices, including firewalls, switches, IP phones, wireless controllers, and access points
  • Proficiency in Mandarin is preferred for effective communication with China-based counterparts and teams.

Tell Employers What Skills You Have:


Technical expertise includes proficiency in:
Switches
MacOS
Video Conferencing
iOS
Hardware
Active Directory
Administration
Information Technology
Wireless
Ticketing Systems
Procurement
IP
Service Desk
ITIL standards
Operating Systems
Windows
ITIL
VPN
Linux
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