Emergency Medicine Patient Services Coordinator

1 week ago


Singapore beBeeCustomerService Full time $3,500 - $5,000

As a valued member of our team, we are seeking a skilled Patient Service Associate to provide exceptional customer service and administrative support in our Emergency Medicine department.

This key role requires strong interpersonal and communication skills to handle general and phone enquiries, attend to patient needs, and provide updates on patient conditions to relatives. You will also be responsible for registering patients, collecting payments, and handling various administrative tasks with efficiency and attention to detail.

You will work closely with the operations team to ensure seamless delivery of services, participate in quality improvement projects, and assume additional duties as assigned. To succeed in this role, you should possess a positive attitude, compassion, and excellent communication skills.

  • Deliver friendly and excellent customer service to patients and visitors
  • Register patients presenting at Emergency Medicine Department
  • Collect payment for A&E facility fee and deposit for inpatient admissions
  • Provide Financial Counseling to patients and relatives for inpatient admissions
  • Handle general and phone enquiries
  • Attend to patient and visitors needs
  • Maintain overall decor and cleanliness at counters and waiting areas

To excel in this position, you will require a GCE 'N'/'O' level education, Class 3 or 4 License, practical knowledge of hospital operations, proficiency in computer skills (MS Office), good interpersonal and communication skills, and a willingness to work rotating shifts.



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