Senior Network Infrastructure Specialist
2 days ago
About the Role
The Senior Network Engineer at IHiS drives the implementation of strategy for infrastructure operations and maintenance, ensuring the availability of stable and secure systems. He/She manages project resource allocation and develops infrastructure implementation, operations, and maintenance engineers; scopes out policies and sets performance expectations.
Responsibilities
- Support infrastructure operations, delivery of optimal infrastructure operations, and the creation of documents on administration, installation, configuration, and troubleshooting.
- Apply diagnostic tools to perform technical analysis of complex software, hardware, and infrastructure equipment.
- Support the development of reports on infrastructure capabilities and limitations.
- Support infrastructure design and implementation, technical system analysis, and the design and implementation of infrastructure solutions that adhere to current architecture standards.
- Lead the design installations, system migration, and integration, as well as the testing and handover of implemented infrastructure solutions.
- Maintain infrastructure by improving maintenance capability through automation for upgrades, enterprise backup, and storage; identifying key infrastructure operations issues and maintenance priorities; and supporting the implementation of agreed infrastructure change requests and maintenance routines.
- Orient infrastructure performance by supporting initiatives to improve infrastructure systems and service delivery through automation and virtualisation technologies; monitoring performance, availability, and security of infrastructure systems and key operational metrics.
- Resolve incidents by supporting problem/issue identification and resolution, escalating problems/issues, simulating user problems to resolve operating difficulties, diagnosing problem sources through discussions with users, recommending system modifications to reduce user problems, supporting planned maintenance events, system backup processes, and disaster recovery drills, and supporting the implementation of preventive solutions.
Requirements
- At least 8-10 years' experience in Network Management and Support Services.
- Experience in managing a team.
- Strong knowledge and experience in supporting Cisco Switch, Cisco Router, Fortigate Firewall, Palo Alto Firewall, ClearPass NAC, F5 VPN, IPS, WLC, Access Point, and VSS/VLAN Architectures.
- Network Support in the areas of wireless, wired, and VPN.
- Network certifications, such as CCNP, CCNA.
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