Retail Spa Manager

7 days ago


Singapore DI YI TCM PTE. LTD. Full time
Job Title: Retail Spa Manager - TCM Outlet

About Us:
DI YI TCM PTE. LTD. is a leading provider of Traditional Chinese Medicine (TCM) services, committed to delivering exceptional customer experiences and promoting well-being through our team's expertise.

Estimated Salary: SGD 50,000 - SGD 70,000 per annum

Job Description:
Company Overview

As a retail spa manager at DI YI TCM PTE. LTD., you will be responsible for overseeing the daily operations of our outlet, ensuring seamless delivery of services, and driving sales growth.


Salary & Benefits

We offer an attractive salary scheme, with a guaranteed base pay of SGD 50,000 - SGD 70,000 per annum, plus performance bonuses and benefits such as meal and transport allowances, medical benefits, workers' insurance, and long service awards.


Roles & Responsibilities

Manage Day-to-Day Operations

  • Develop and implement strategies to optimize outlet efficiency, improve customer satisfaction, and drive sales growth.
  • Schedule and manage staff rotas to ensure adequate coverage during peak hours.

Clinical Leadership

  • Maintain high clinical standards by providing training and guidance to junior staff members.
  • Oversee treatment protocols, quality assurance, and patient care.

Patient Liaison & Customer Service

  • Deliver exceptional customer service by addressing patient concerns, handling complaints, and maintaining a positive reputation.
  • Foster strong relationships with patients, referring doctors, and other stakeholders.

Reporting, Compliance, and Quality Assurance

  • Compile reports on outlet performance, sales figures, and employee productivity.
  • Ensure compliance with relevant regulations, industry standards, and company policies.

Requirements & Qualifications

To succeed in this role, you will need:

  • A minimum of [X] years of experience in retail spa management or a related field.
  • Demonstrated leadership skills, with the ability to motivate and develop teams.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with colleagues, patients, and stakeholders.
  • Strong business acumen, with a focus on revenue growth, profitability, and operational efficiency.
  • Proficiency in Microsoft Office software and other digital tools.

Prior experience in sales - retail/general, spa and wellness would be advantageous.


Benefits

In addition to a competitive salary, we offer:

  • Meal and transport allowances
  • Yearly performance bonus
  • Medical benefit scheme
  • Workers' insurance
  • Long service award
  • Different types of leave benefits
  • Career progression & development opportunities
  • Comfortable and conducive working environment

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