Department Team Lead

24 hours ago


Singapore COURTS (SINGAPORE) PTE. LTD. Full time
Job Description

We are seeking a highly skilled and motivated Department Manager to join our team at COURTS (SINGAPORE) PTE. LTD.

About the Role

The successful candidate will be responsible for achieving department sales targets, goals, and objectives. This includes monitoring sales figures, analysing and interpreting data, and discussing this information with the Branch Manager for forward planning.

You will conduct daily briefings and regular floor walks to ensure that brand image is maintained, and expected service performance and customer experiences are managed and sustained. You will also maintain high-quality in-store displays with maximum cleanliness and upkeep of fixtures.

In addition, you will manage stock levels and control to ensure stock availability, minimising aged and damaged stock, and stock loss. You will work closely with buyers and merchandisers to ensure the department shines.

You will handle customer complaints and be authorized to offer remedies on behalf of the department. Furthermore, you will ensure that product knowledge is at its peak among salespeople and conduct shop-floor training to motivate and build the skills of the team.

You will deal with Human Resources matters such as interviewing potential staff, conducting appraisals and performance reviews, and counselling. You will also ensure staff understand and adhere to security and operational procedures.

Requirements

To be successful in this role, you will need:

  • A Diploma or Degree in Retail Management
  • At least 2 years of retail management experience at a departmental level
  • Strong commercial understanding
  • A proven track record of achieving sales targets
  • Experience in staff performance management
  • Experience in profit and loss management, targets setting
  • Department product knowledge
  • Good understanding of labour / retail law, company policies, and procedure
Personal Attributes

You should possess the following personal attributes:

  • Ability to motivate and lead a team of people
  • Ability to analyse sales figures; good analytical skills and good business sense
  • Strong sense of customer service
  • Confident with high sense of responsibility
  • Ability to solve problems and make effective decisions
  • Ability to work under pressure in a fast-paced working environment
  • Ability to adapt to challenging situations
  • Ability to handle and prioritise multiple tasks simultaneously
  • High level of business ethics and integrity
What We Offer

We offer a competitive salary of SGD $80,000 - $100,000 per annum, depending on experience.

Please note that the estimated salary range is based on the location and industry standards.


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