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Software Solution Delivery Lead
2 weeks ago
We are seeking a seasoned Delivery Excellence Manager to lead and oversee the successful execution of software solution deliveries across multiple customer engagements in Singapore and across the APAC region.
Key Responsibilities:- Oversee end-to-end delivery of diverse software projects and services, ensuring alignment to scope, budget, timeline, and quality standards.
- Lead the planning, execution, monitoring, and closing of delivery engagements across different industries and regions.
- Build strong relationships with customer stakeholders, understanding their goals, challenges, and ensuring delivery aligns with business objectives.
- Act as the single point of contact for all delivery matters, managing escalations and ensuring customer confidence.
- Effectively engage with multiple levels of stakeholders across customer organizations (regional and local), as well as internal business units, technology teams, and leadership.
- Ensure consistent communication and alignment between delivery execution and strategic business goals.
- Manage cross-functional teams, including onsite and offshore delivery resources, promoting collaboration and accountability.
- Mentor and guide project managers and technical leads to develop talent and delivery capabilities across the region.
The ideal candidate will have a strong background in delivering software solutions from a system integrator perspective and be comfortable managing complex, multi-stakeholder environments. This includes regional and local customer representatives as well as internal delivery teams.
Requirements:- Bachelors or Masters degree in Computer Science, Information Technology, Business, or a related field.
- At least 10 years of experience in software services delivery, with significant exposure to managing regional projects and cross-functional teams.
- Proven track record delivering complex programmes such as modernisation, migration, managed services, and product rollouts.
- Strong understanding of delivery frameworks, project management tools, and service management practices.
- Ability to manage diverse stakeholders and lead teams across different cultures and geographies.
- Excellent interpersonal, communication, and negotiation skills.
- Familiarity with cloud platforms (AWS, Azure, GCP) and enterprise software ecosystems is a plus.
