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Field Support Engineer

2 months ago

Singapore MyCareersFuture Full time
Job Summary

Morgan McKinley is seeking a highly skilled Field Support Engineer to join our team. As a Field Support Engineer, you will be responsible for the administration, maintenance, and support of production systems to ensure optimal performance, availability, and customer satisfaction.

Key Responsibilities
  • Provide Level 1 support and perform service-related tasks.
  • Ensure customer satisfaction through effective maintenance and support.
  • Troubleshoot, analyze, and resolve issues assigned by the team lead.
  • Develop corrective action plans or local workarounds within SLA timelines.
  • Escalate complex issues to Level 2 support as needed.
  • Keep customers informed about the progress of their requests.
  • Maintain IT infrastructure components, including hardware and software.
  • Replace faulty hardware and endpoint devices.
  • Conduct regular site administration tasks, such as endpoint health checks, service restarts, and monthly report submissions.
  • Perform preventive maintenance on servers and endpoint devices.
  • Handle backups and restoration tasks, including database backups, log management, and image backups for endpoints, workstations, and servers.
  • Carry out OS patching, antivirus updates, and security patching.
  • Assist with change requests, service deployments, and testing.
Requirements
  • Diploma or certification in IT or related fields.
  • With 1-2 years of post-education IT work experience.
  • Proficiency in Windows desktop operating systems, including Windows 10.
  • Strong computer skills, including proficiency in MS Word, PowerPoint, Excel, and Outlook.
  • Experience with call tracking and ticket management systems (Autotask preferred).
  • Familiarity with managed services, IT integration, or consulting is a plus.
  • Basic knowledge of PC and laptop configuration and administration is beneficial.
  • Must be available for rotating 12-hour shifts.