Enterprise Data Service Delivery Specialist

2 weeks ago

Singapur, Singapore Bloomberg Full time
Enterprise Data Service Delivery Role

Bloomberg is a global leader in business and financial information, news, and insight. We use innovative technology to deliver trusted data and bring transparency to the financial markets.

Our customers rely on us for the information and tools they need to make critical investment decisions and remain connected across all sides of the financial community. To ensure the best experience for our employees, we provide the spaces and systems that allow our teams to work together with agility, productivity, and collaboration.

The Bloomberg Financial Solutions department is at the forefront of ensuring success for our customers and employees alike. Our team comprises several key pillars: sales, service, operations, culture, and brand. As a department, we are united by a common goal: We create meaningful relationships with clients by understanding their needs and delivering exceptional end-to-end support.

The Role

We're looking for a passionate, motivated, service-oriented individual to join our team. You'll be trained to quickly and accurately identify problems and perform detailed and meaningful diagnostic and troubleshooting to identify the root cause. If needed, you'll escalate the issue internally, ensuring our clients receive an exceptional, seamless support experience.

You are professional and personable, curious and analytical, and excel in a diverse client-facing team that provides round-the-clock support to our Enterprise Data clients. You're a solution-provider, with a passion for providing platinum technical support. You are able to get results by working closely with team members and colleagues around the organization, but are also not afraid of making independent decisions when situations demand.

Responsibilities
  • Work closely with technical and market data contacts at client firms to help resolve and prevent issues that may impact their businesses
  • Handle escalations to internal Bloomberg groups such as Network Operations, Global Data, Data Feed teams, Implementation, and Engineering
  • Take ownership of questions and technical issues reported by clients and provide direct support using telephone, ticket systems, and email, and in person when feasible
  • Actively troubleshoot to recreate reported customer issues on internal, client-simulated, and test system environments or by carrying out diagnostic work on the clients' own test/UAT systems
  • Identify opportunities to implement and drive adoption of self-service solutions to meet client needs
  • Identify team and personal workflow efficiencies through tooling and process improvement
  • Maintain the health and availability of our systems through alerting, monitoring, capacity management, instrumenting, and reporting
  • Partner with sales and account management to build and strengthen client relationships
Requirements
  • 3+ years of experience in a client-facing position within a financial services or financial technology organization
  • Experience supporting financial markets technology products, such as market data feeds, reference data products, desktop, or trading solutions
  • Business-level proficiency in written and spoken Japanese
  • A curiosity and interest in financial market data products (e.g., market data and/or reference data)
  • An analytical and problem-solving mindset
  • A passion and ability to provide best-in-class customer service
  • Strong multitasking skills and the ability to maintain a professional demeanor when handling complex and time-sensitive issues
  • Ability to derive requirements from stakeholders via email, meetings, and conference calls
  • Exemplary presentation and communication skills in English
  • Demonstrated continuous career growth within an organization
  • Bachelor's degree or degree-equivalent qualifications
Preferred Qualifications
  • Familiarity with cloud architecture (AWS, Azure, GCP)
  • UNIX skills with the ability to investigate technical issues or willingness to learn
  • Experience working with a scripting language or programming language (i.e., Shell, Perl, Python,.NET, Java, or C++)
  • A basic conceptual understanding of Web Services and REST APIs
  • Experience with database querying languages such as SQL, NoSQL, or similar
  • Exposure to architectural design in order to facilitate client adoption of Bloomberg's Enterprise Data products and services
  • CFA or related financial services certifications

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