Operations Associate

1 month ago


Singapore SS&C Technologies Holdings Full time
Job Overview

The role of Operations Associate in SS&C's Singapore office is to provide transfer agency services to clients, covering various functions including registration, AML/KYC, dealing services, settlements, reconciliations, and client support.

This position is focused on a range of products with a portfolio consisting of:

  • A unit registry platform for enabling fund managers and transfer agencies
  • An enterprise digital platform for advisors and investors for Transfer Agency activities

Key Responsibilities

  1. Handling day-to-day and complex queries, ensuring timely resolution with escalation to management when necessary
  2. Performing daily transfer agency activities including but not limited to:
  • Account opening and maintenance of register
  • AML/KYC – Initial & ongoing screening of investor and associated parties (UBOs, Directors, trustees etc.)
  • Administration of clients' trades including distributions, processing of cash movements, settlements, and reconciliation
  • Investor/client query support
  • Reporting
  • Issuance of contract notes and statements
  • Administration of commission and trailers computation, including payments where required
  • Reconciliation completion
  1. Adhering to procedures, policies, and processes to deliver high-quality service to customers
  2. Meeting and actively monitoring all deadlines, with any issues escalated and communicated appropriately to managers and stakeholders
  3. Assisting in client-specific and regional project implementations and change requests
  4. Escalating issues to Line Manager to enable consideration for regulatory implications
  5. Continuously reviewing processes and practices relating to the role and acting as a catalyst for change and improvement in individual and team performance

Essential Skills and Qualifications

  • A good understanding of the client service model and product offering
  • Excellent verbal and written communication skills and a confident communicator
  • Strong risk, control, and problem-solving skills
  • Ability to work well under pressure, maintaining professionalism
  • Ability to work to strict deadlines and follow strict processes
  • Highly numerate with good accuracy and attention to detail
  • Demonstrated drive and commitment towards attaining the highest possible standards
  • Ability to work effectively and consultatively within a diverse team environment
  • A keen interest in investigative work/service delivery, along with the ability to demonstrate a good use of initiative

Estimated Salary Range: $50,000 - $70,000 per annum



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