Operations Associate
1 month ago
The role of Operations Associate in SS&C's Singapore office is to provide transfer agency services to clients, covering various functions including registration, AML/KYC, dealing services, settlements, reconciliations, and client support.
This position is focused on a range of products with a portfolio consisting of:
- A unit registry platform for enabling fund managers and transfer agencies
- An enterprise digital platform for advisors and investors for Transfer Agency activities
Key Responsibilities
- Handling day-to-day and complex queries, ensuring timely resolution with escalation to management when necessary
- Performing daily transfer agency activities including but not limited to:
- Account opening and maintenance of register
- AML/KYC – Initial & ongoing screening of investor and associated parties (UBOs, Directors, trustees etc.)
- Administration of clients' trades including distributions, processing of cash movements, settlements, and reconciliation
- Investor/client query support
- Reporting
- Issuance of contract notes and statements
- Administration of commission and trailers computation, including payments where required
- Reconciliation completion
- Adhering to procedures, policies, and processes to deliver high-quality service to customers
- Meeting and actively monitoring all deadlines, with any issues escalated and communicated appropriately to managers and stakeholders
- Assisting in client-specific and regional project implementations and change requests
- Escalating issues to Line Manager to enable consideration for regulatory implications
- Continuously reviewing processes and practices relating to the role and acting as a catalyst for change and improvement in individual and team performance
Essential Skills and Qualifications
- A good understanding of the client service model and product offering
- Excellent verbal and written communication skills and a confident communicator
- Strong risk, control, and problem-solving skills
- Ability to work well under pressure, maintaining professionalism
- Ability to work to strict deadlines and follow strict processes
- Highly numerate with good accuracy and attention to detail
- Demonstrated drive and commitment towards attaining the highest possible standards
- Ability to work effectively and consultatively within a diverse team environment
- A keen interest in investigative work/service delivery, along with the ability to demonstrate a good use of initiative
Estimated Salary Range: $50,000 - $70,000 per annum
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