D L Resources Pte Ltd: Banking Fraud Investigator Position

3 days ago


Singapore D L RESOURCES PTE LTD Full time
Job Overview

We are seeking a highly skilled and motivated Banking Fraud Investigator to join our team at D L Resources Pte Ltd. As a key member of our organization, you will be responsible for ensuring the highest standard of service delivery to our customers while maintaining confidentiality and adhering to regulatory standards.

Key Responsibilities:
• Investigate transactions flagged as suspicious in a timely manner
• Ensure group compliance & control standards are observed and met in the execution of customers' transaction requests
• Identify and resolve customer issues and enquires received via calls platforms completely, accurately within the committed turnaround time
• Educate customers about the Bank's products and services and direct them toward available resources for self-help

Required Skills and Qualifications:
• Degree/Diploma in any discipline
• Previous experience in Call Centre, financial services or fraud setting is not essential but preferred
• Possess a positive mindset with a 'CAN-DO' attitude and passion to deliver quality customer service
• Excellent comprehension, communication, interpersonal skills, and work etiquette
• Good command of written and spoken English
• Proficient in PC skills including MS Office applications
• Ability to work on staggered/rotational shifts including weekends and Public Holidays

Domain Exposure:
• Liaising and Escalating with relevant BUs / Compliance to meet MAS Compliance and Regulatory standards
• Gathering Evidence for Scam Report and Escalating to relevant BU for Touchpoint / Investigation / Compensation within stipulated timeframe
• Understanding Fraud & Scam Terminology and Methodologies
• Advisory & Prevention of Bank's Customers from Pig Slaughtering Scam, Jobs Scam, E-Commerce Scam, Phishing Link Scam (Tokenised / No chargeback right transaction, Phishing Impersonation (Government Impersonation / Friends Scam), Investment Scam, Telephones Scam, Love Scam
• Handling Reporting Mule Accounts / Funnel Accounts

Compensation and Benefits:
Our competitive salary for this role is SGD 5,000 - SGD 6,500 per month, commensurate with experience. We also offer a comprehensive benefits package, including medical insurance, annual leave, and opportunities for professional growth and development.

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