Executive Sports Operations Manager
5 days ago
We are seeking an experienced and detail-oriented Executive Sports Operations Manager to join our team at WYSE ACTIVE PTE. LTD. This role is responsible for ensuring the smooth operation of our facility, providing excellent customer service to members and visitors, and overseeing various aspects of our business.
About Us
WYSE ACTIVE PTE. LTD. is a leading provider of sports facilities in Singapore, offering a unique and exciting experience for members and visitors. Our state-of-the-art facility features multiple badminton courts, a dedicated training area, and a range of amenities to support the needs of our users.
Key Responsibilities
This role includes:
• Customer Service: Greet visitors and members, assist with inquiries, manage bookings, and provide information about available services, schedules, and equipment.
• Ensure that all customers receive a high level of service and support throughout their visit.
• Operations Support: Assist with setting up and dismantling equipment for sports events, ensuring all facilities are prepared and ready for use.
• Collaborate with other staff members to ensure seamless event execution and minimal downtime.
• Facility Monitoring: Regularly check and maintain cleanliness, safety, and functionality of all areas, including sports courts, locker rooms, and seating areas.
• Identify potential issues and report them to management in a timely manner to prevent accidents or disruptions.
• Safety Compliance: Monitor the sports hall for any safety hazards, report issues to management, and ensure all users adhere to the facility's safety regulations.
• Develop and implement strategies to improve safety and reduce risk across the facility.
• Conflict Resolution: Address any disputes or concerns from customers in a professional and calm manner, escalating issues to Team Managers when necessary.
• Resolve conflicts efficiently and effectively, maintaining a positive reputation for the company.
• Teamwork: Collaborate with other staff members to ensure smooth operation, especially during peak hours or special events.
• Foster a culture of teamwork and open communication within the team to drive success.
Requirements and Qualifications
To be successful in this role, you will need:
• Excellent customer service skills and ability to work effectively with people of different ages and backgrounds.
• Strong problem-solving and conflict resolution skills to handle challenging situations.
• Proven experience in operations management, preferably in a sports or recreation environment.
• Ability to work well under pressure and prioritize tasks effectively during peak periods.
• Strong organizational and time management skills to maintain accurate records and meet deadlines.
• Proficiency in Microsoft Office, particularly Excel, to analyze data and create reports.
Salary and Benefits
The salary for this role is approximately SGD 45,000 per annum, depending on experience. In addition to a competitive salary, we offer a range of benefits, including:
• Ongoing training and development opportunities to enhance your skills and career prospects.
• Access to exclusive employee discounts on our services and facilities.
• A dynamic and supportive work environment that encourages teamwork and collaboration.
• Opportunities for career advancement and professional growth within the company.
SGD 45,000 per annum
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