Senior Operations Manager for Healthier SG and Age WELL SG Initiatives
1 day ago
We are seeking a highly skilled Senior Operations Manager to join our team at the NATIONAL UNIVERSITY HEALTH SYSTEM PTE. LTD.
Job SummaryThe successful candidate will be responsible for operationalising engagement and operational strategies in support of MOH Healthier SG /Age WELL SG initiatives, while playing an active role in crisis response planning and operations.
About the RoleThis is a dynamic opportunity for an experienced professional to lead our efforts in promoting healthy ageing and wellness initiatives in the community. The successful candidate will have strong organisational skills, excellent communication and interpersonal skills, and the ability to work effectively in a fast-paced environment.
The ideal candidate will possess a diploma/degree in any discipline, preferably in the healthcare industry, with at least 5-6 years of working experience, including at least 2 years in a supervisory role. They will also be confident and comfortable working with all levels of internal and external stakeholders.
Key Responsibilities- Support Senior Assistant Director/Assistant Director in overseeing/implementing HSG/active SG engagement and enrolment operations
- Promote and assist residents to enrol into the Healthier SG programme
- Undertake role of trainer and briefer of HSG contents to internal and external stakeholders including residents
- Assist in the development and update of HSG training contents/materials
- Assist and address HSG queries to residents throughout their Service Journey
- Assist to support Silver Generation Ambassadors (SGA) and provide residents a smoother interface to get enrolled and participate in HSG initiatives
- Be familiar on where to find information on HSG General Practitioners clinics (GPs), Active Aging Centres (ACCs), Community Centres (CCs) and HSG accredited activities to guide and assist residents to embark in self-directed or available healthy activities and programs
- Assist residents to troubleshoot their issues on their HealthHub App, Healthy 365 App, NUHS App or SingPass (if any)
- Ensure timely escalation of incidents and crises through the role of duty officer
- As part of the RHSO operations command centre, respond to outbreak incidents and exigencies
- Collation, analysis and monitoring of data and trends to inform operational needs
- Coordination of quality and safety incidents, improvement programmes and monitoring of key indicators
- Providing secretariat support to relevant committees and workgroups
- Diploma/degree in any discipline, preferably in the Healthcare industry
- At least 5 – 6 years of working experiences, with at least 2 years in supervisory role
- Confident and comfortable to work with all levels of internal and external stakeholders
- Possess strong and effective organisation skills
- Able to work in a fast-paced and dynamic work environment, both in indoor and outdoor operational environments
- Meet vaccination requirements mandatory by law to work in Public Health Institutions (PHI)
Estimated salary: SGD $80,000 - $110,000 per annum, depending on experience.
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