Hospitality Experience Coordinator
5 days ago
We are seeking an exceptional Hospitality Experience Coordinator to join our dynamic team at Tanjong Beach Club Pte. Ltd.
About the Role:The successful candidate will be responsible for delivering outstanding guest experiences, ensuring seamless communication, and fostering a welcoming environment for all visitors.
Key Responsibilities:- Manage reservations efficiently through various communication channels
- E nsure timely preparation of tables and accurate assignment of seating
- Respond promptly to guest inquiries and requests
- Welcome guests warmly and acknowledge special occasions
- Assign guests to designated seats according to seating plans
- Closely monitor guest satisfaction and address any concerns
- Conduct regular checks to ensure guest needs are met
- Collect feedback from guests and relay it to the on-duty manager
- Maintain an updated guest profile database and utilize it to enhance the guest experience
- Engage with guests in the database regarding menu changes, promotions, events, and birthdays
- Perform additional duties as assigned by the Manager
- A competitive salary of SGD 40,000 - 50,000 per annum
- A dynamic, young, and fun-loving service team
- Daily views of Singapore's picturesque coastline
- An excellent team culture and a defined career growth plan
- Direct transportation from Harbourfront MRT
- A 5-day work week
- A passion for delivering exceptional guest experiences
- Strong communication and interpersonal skills
- The ability to lead with empathy and kindness while maintaining firmness
- A pursuit of continuous improvement and self-development
- A willingness to own outcomes and drive solutions
We believe in taking care of our people, allowing them to focus on providing exceptional guest experiences. Our TLBG Partnership Programme offers a monthly sales incentive, medical and insurance coverage, employee dining discounts, recognition of key milestones, and one-month sabbaticals for long-service individuals.
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