Hospitality Experience Coordinator

5 days ago


Singapore TANJONG BEACH CLUB PTE. LTD. Full time
Experience Exceptional Guest Relations

We are seeking an exceptional Hospitality Experience Coordinator to join our dynamic team at Tanjong Beach Club Pte. Ltd.

About the Role:

The successful candidate will be responsible for delivering outstanding guest experiences, ensuring seamless communication, and fostering a welcoming environment for all visitors.

Key Responsibilities:
  • Manage reservations efficiently through various communication channels
  • E nsure timely preparation of tables and accurate assignment of seating
  • Respond promptly to guest inquiries and requests
  • Welcome guests warmly and acknowledge special occasions
  • Assign guests to designated seats according to seating plans
  • Closely monitor guest satisfaction and address any concerns
  • Conduct regular checks to ensure guest needs are met
  • Collect feedback from guests and relay it to the on-duty manager
  • Maintain an updated guest profile database and utilize it to enhance the guest experience
  • Engage with guests in the database regarding menu changes, promotions, events, and birthdays
  • Perform additional duties as assigned by the Manager
What We Offer:
  • A competitive salary of SGD 40,000 - 50,000 per annum
  • A dynamic, young, and fun-loving service team
  • Daily views of Singapore's picturesque coastline
  • An excellent team culture and a defined career growth plan
  • Direct transportation from Harbourfront MRT
  • A 5-day work week
Requirements:
  • A passion for delivering exceptional guest experiences
  • Strong communication and interpersonal skills
  • The ability to lead with empathy and kindness while maintaining firmness
  • A pursuit of continuous improvement and self-development
  • A willingness to own outcomes and drive solutions
Benefits:

We believe in taking care of our people, allowing them to focus on providing exceptional guest experiences. Our TLBG Partnership Programme offers a monthly sales incentive, medical and insurance coverage, employee dining discounts, recognition of key milestones, and one-month sabbaticals for long-service individuals.



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