Technical Team Lead

1 week ago


Singapore NTT DATA Services Full time
About the Role

We are seeking a highly skilled Technical Team Lead to join our IT support team in Singapore. As a key member of our team, you will be responsible for leading and managing a team of technical support specialists, providing expert technical guidance and support to end-users.

Job Responsibilities
  • Team Management: Lead, mentor, and manage a team of desktop support technicians, providing guidance and support to resolve complex technical issues.
  • Technical Support: Provide hands-on support for networking devices, facilitating network upgrades, and managing IT rooms, including alerts and DR.
  • Ticket Management: Efficiently manage and resolve support tickets, analyze trends to identify recurring issues, and implement solutions to enhance overall service quality.
  • Escalation Management: Ensure that issues are escalated on time using the correct channel, collaborate with third-level support/third-party vendors to resolve problems, and ensure end-to-end resolution within the agreed response time.
  • Inventory Management: Manage the inventory, deployment, and maintenance of desktop assets, ensuring accurate record-keeping and regular stock checks.
  • Financial Support: Ensure accuracy of quotes and purchase orders (PO) for desktop support, managing financial transactions with precision.
Requirements
  • Leadership Skills: Exceptional leadership and team management abilities, strong communication and interpersonal skills, ability to motivate and inspire team members.
  • Technical Skills: Proficiency with Windows and Mac operating systems, common desktop applications, and basic networking knowledge.
  • Customer Service: Excellent customer service orientation, commitment to resolving user issues promptly and professionally, and ability to handle difficult situations effectively.
  • Organizational Skills: Strong organizational and time management skills, ability to prioritize tasks and manage multiple responsibilities.
What We Offer

We offer a competitive salary of SGD 80,000 - 100,000 per annum, depending on experience, plus benefits such as health insurance, retirement plan, and opportunities for career growth and professional development.



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