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Loan Portfolio Advisor

1 week ago

Singapore DBS Bank Limited Full time
About the Role: As an Associate Analyst at DBS Bank Limited, you will be instrumental in shaping the customer experience, leveraging your expertise in banking products and services to provide exceptional support and guidance. This role requires a passion for delivering outstanding results, coupled with a collaborative mindset and adaptability in a fast-paced environment.

Key Responsibilities:
  • Manage customer relationships, addressing loan-related inquiries and concerns in a timely and professional manner.
  • Offer personalized solutions to customers, tailoring loan packages to meet their individual needs.
  • Collaborate with internal stakeholders to ensure seamless loan processing, resolving issues efficiently and effectively.
  • Maintain accurate records and reports, analyzing data to inform business decisions and drive growth.
  • Develop and implement strategies to improve customer satisfaction, engagement, and loyalty.
  • Provide coaching and mentoring to junior colleagues, fostering a culture of excellence and continuous learning.

Requirements:
  • Degree with at least 3 years of experience in customer-facing roles, preferably in banking or finance.
  • Exceptional communication and interpersonal skills, with a focus on empathy and active listening.
  • Ability to work independently and collaboratively, prioritizing tasks and managing time effectively.
  • Proven analytical and problem-solving skills, with a capacity for critical thinking and innovation.
  • Proficiency in MS Office applications, particularly Excel, Word, and PowerPoint.