Senior IT Support Technician
4 days ago
We are seeking a highly skilled Senior IT Support Technician to join our team at Indosuez Wealth Management. This role is responsible for providing expert-level technical support and maintenance of all organizational hardware and equipment, ensuring optimal performance and user experience.
Key Responsibilities- Manage all incoming IT production issues and requests, prioritizing tasks based on urgency and importance.
- Install, diagnose, maintain, and upgrade hardware and software systems, resolving issues efficiently and effectively.
- Work collaboratively with Senior Support groups to ensure seamless resolution of complex technical issues.
- Liaise with third-party vendors and suppliers to resolve technical issues and negotiate optimal solutions.
- Develop and implement effective inventory management strategies to ensure timely availability of IT equipment and supplies.
- Maintain accurate records of technical issues, resolutions, and knowledge base articles, contributing to the growth of our Knowledge Management system.
- Proven experience as an IT Support Technician with a strong background in hardware and software troubleshooting.
- Excellent analytical and problem-solving skills, with the ability to interpret technical information and communicate complex ideas simply.
- Strong understanding of IT service management principles, including incident management, problem management, and change management.
- Ability to work independently and collaboratively as part of a team, with excellent communication and interpersonal skills.
- Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent work experience.
- A competitive salary range of $60,000 - $80,000 per annum, commensurate with experience.
- Ongoing training and professional development opportunities to enhance your technical skills and expertise.
- A dynamic and supportive work environment, with a focus on teamwork, collaboration, and continuous improvement.
- A comprehensive benefits package, including health insurance, retirement savings plan, and paid time off.
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