Lead Data Science Operations Manager

1 week ago


Singapore Dataiku Full time

At Dataiku, we're driving the AI revolution forward. As a pioneering force in the field, our platform makes data actionable and accessible. With over 1,000 team members across 25 countries and backing from renowned investors, we're shaping the future of AI by empowering data experts and domain specialists to integrate AI into their daily operations.

We're seeking an experienced Lead Data Science Operations Manager to join our Customer Success team in Singapore. Your primary focus will be on customer adoption, retention, and growth while delivering exceptional experiences. You'll personally manage key customer accounts, ensuring direct engagement and tailored support for each.

Responsibilities:

  • Drive customer success through a portfolio of assigned ASEAN-based accounts, including prominent organizations in finance, insurance, pharmaceuticals, transportation, manufacturing, and technology.
  • Gather insight into clients' use cases and desired outcomes, helping a large number of licensed users achieve these goals via Dataiku and associated professional services.
  • Utilize Customer Health analytics to identify expansion opportunities and churn risks.
  • Guide customers on leveraging Dataiku to implement data science projects from design to production.
  • Collaborate with Dataiku's Sales team to expand customer relationships and ensure renewals.
  • Develop customer engagement strategies, including adoption plans, value assessments, and Executive Success Reviews.
  • Partner with Marketing to grow a library of customer testimonials.
  • Inform customers about Dataiku's Product roadmap and provide continuous feedback to Dataiku's Product team.
  • Oversee a portfolio of customers, ensuring high levels of satisfaction and loyalty.
  • Collaborate with cross-functional teams to resolve complex customer issues.
  • Pursue upsell and cross-sell opportunities.

Requirements:

  • 10+ years of experience in Customer Success, Account Management, or a related field.
  • Strong understanding of customer success principles and best practices.
  • Natural curiosity, especially around applying technology to solve diverse problems, with confidence to ask deep questions about prospective customers' current and desired states.
  • Experience in technical pre-sales or post-sales, preferably in a high-growth environment.
  • Background in data science, analytics, or big data markets is a plus.

This role offers a competitive salary range of $120,000 - $180,000 per annum, depending on experience, as well as opportunities for professional growth and development in a dynamic company like Dataiku. We believe in fostering a work environment that values collaboration, innovation, and personal growth. If you're ready to make a significant impact in a rapidly evolving industry, we'd love to welcome you to Dataiku



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