Café Operations Specialist

10 hours ago


Singapore INITIA INTERNATIONAL PTE. LTD. Full time
Job Title

Café Operations Specialist

About Us

We are a dynamic café chain, INITIA INTERNATIONAL PTE. LTD., committed to delivering exceptional customer experiences and high-quality beverages.

Salary

$45,000 - $60,000 per annum, depending on experience.

Job Description

We are seeking a skilled Barista Team Lead to join our team As a Café Operations Specialist, you will be responsible for ensuring seamless daily operations, providing top-notch customer service, and driving sales growth.

  • Main Responsibilities:
  • Welcome guests warmly, respond to customer queries, and concerns.

  • Educate customers on coffee features and characteristics.

  • Grind and brew coffee to perfection, presenting it in an attractive manner.

  • Inform customers about specials and new items, answer questions, and accept orders.

  • Maintain a well-stocked beverage menu, updating it as necessary.

  • Follow established formulas and preparation procedures to ensure consistency in quality.

  • Attract new customers and develop extended services to boost income.

  • Manage inventory, refilling supplies, stocking coffee, and maintaining optimal levels.

  • Offer pastries and cookies as complementary options with coffee and beverages.

  • Perform routine maintenance, troubleshoot equipment, and call for repairs when needed.

  • Stay updated on hot and cold beverages, health, and safety standards.

  • Collaborate with a high-energy team to drive business success.

  • Fulfill food safety and health regulations, adhering to quality controls.

  • Analyze processes, redesign procedures, and implement improvements.

  • Enhance the coffee bar's appearance by making recommendations and implementing changes.

  • Participate in educational opportunities, read industry publications, and network with other baristas.

  • Acknowledge additional responsibilities to adapt to evolving demands and enhance the café's reputation.

Requirements

To succeed as a Café Operations Specialist, you should have:

  • Education: Associate or Bachelor's Degree in Restaurant Management, Business, or relevant fields.
  • Experience: 2-3 years of experience as a Barista.
  • Certifications: Completed the WSQ Basic Food Hygiene Course – Food Safety Course Levels 1 and 2.
  • Skills: Strong interpersonal skills, excellent communication, logical problem-solving, analytical thinking, business acumen, and Microsoft Office proficiency.


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