Café Operations Specialist
10 hours ago
Café Operations Specialist
About UsWe are a dynamic café chain, INITIA INTERNATIONAL PTE. LTD., committed to delivering exceptional customer experiences and high-quality beverages.
Salary$45,000 - $60,000 per annum, depending on experience.
Job DescriptionWe are seeking a skilled Barista Team Lead to join our team As a Café Operations Specialist, you will be responsible for ensuring seamless daily operations, providing top-notch customer service, and driving sales growth.
- Main Responsibilities:
Welcome guests warmly, respond to customer queries, and concerns.
Educate customers on coffee features and characteristics.
Grind and brew coffee to perfection, presenting it in an attractive manner.
Inform customers about specials and new items, answer questions, and accept orders.
Maintain a well-stocked beverage menu, updating it as necessary.
Follow established formulas and preparation procedures to ensure consistency in quality.
Attract new customers and develop extended services to boost income.
Manage inventory, refilling supplies, stocking coffee, and maintaining optimal levels.
Offer pastries and cookies as complementary options with coffee and beverages.
Perform routine maintenance, troubleshoot equipment, and call for repairs when needed.
Stay updated on hot and cold beverages, health, and safety standards.
Collaborate with a high-energy team to drive business success.
Fulfill food safety and health regulations, adhering to quality controls.
Analyze processes, redesign procedures, and implement improvements.
Enhance the coffee bar's appearance by making recommendations and implementing changes.
Participate in educational opportunities, read industry publications, and network with other baristas.
Acknowledge additional responsibilities to adapt to evolving demands and enhance the café's reputation.
To succeed as a Café Operations Specialist, you should have:
- Education: Associate or Bachelor's Degree in Restaurant Management, Business, or relevant fields.
- Experience: 2-3 years of experience as a Barista.
- Certifications: Completed the WSQ Basic Food Hygiene Course – Food Safety Course Levels 1 and 2.
- Skills: Strong interpersonal skills, excellent communication, logical problem-solving, analytical thinking, business acumen, and Microsoft Office proficiency.
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